Contact Us
Contact Kiveth – We're Here for Your Family
Preparing for a new arrival, choosing everyday baby essentials, or finding the right accessories for your family's routine can bring plenty of questions along the way.
At Kiveth, we want to make your shopping experience easier by providing accessible product information and helpful customer support. Whether you are exploring our baby collection, need clarification about an item, or want assistance with an existing order, our team is happy to hear from you.
We believe that good communication makes online shopping more convenient. That's why we welcome your inquiries and aim to provide clear, practical guidance whenever you need assistance.
How Our Team Can Help
Our customer support team is available to assist with questions concerning our maternity, baby, and childcare collections, as well as purchases made through our website.
Product Details and Recommendations
If you would like to learn more about a particular product, you can contact us with questions about its listed features, materials, dimensions, available sizes, colors, and intended use.
For baby-related products, we encourage parents and caregivers to review the product descriptions, age recommendations, usage instructions, and relevant safety information before purchasing.
Orders and Purchase Assistance
Need clarification about an order you have already placed? Our team can help with general questions about order confirmations, purchased items, quantities, and available order information.
Please include your order number so we can identify the relevant purchase.
Checkout and Payment Questions
If you encounter difficulties while completing checkout or have questions about the payment options displayed on our website, feel free to get in touch.
We will do our best to explain the relevant purchasing information and help you understand the next steps.
Shipping and Delivery Support
Questions about shipping fees, delivery estimates, dispatch notifications, or package tracking are also welcome.
If your order has already been shipped, providing the tracking reference can help us review your inquiry more efficiently.
Returns and Refund Requests
If you need to arrange a return or have questions about a refund, our team can explain the applicable procedures and direct you to the relevant store policies.
Please contact us before sending any merchandise back so that we can review your request and provide the appropriate instructions.
Damaged, Missing, or Incorrect Products
If an item arrives damaged, defective, incomplete, or different from what you ordered, please let us know.
A brief explanation together with clear photographs, where appropriate, can help us understand the situation and review the available solutions.
Contact Our Customer Care Team
We offer direct communication channels to help customers get assistance with products, purchases, and general store inquiries.
You can reach us using the following contact information:
Email Address:
Telephone:
+86 536 222 1999
Our customer service team will review incoming inquiries and make reasonable efforts to respond as soon as practicable.
For questions involving an existing purchase, email is particularly useful because you can include your order reference and supporting information.
Information That Helps Us Assist You
To help us understand your request without unnecessary delays, we recommend including relevant details when contacting our team.
For Order-Related Questions:
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Order number or purchase reference;
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Email address used during checkout;
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Name of the purchased product;
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A short explanation of your inquiry.
For Product Information Requests:
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Product name or product page link;
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The particular feature or specification you would like clarified;
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Any additional details relevant to your question.
For Problems With Delivered Products:
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Your order number;
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Description of the affected item;
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Explanation of the problem;
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Photographs of the product or packaging, where available.
Providing accurate information allows our team to understand your situation and determine the most appropriate way to assist.
If you are planning to return an item, please wait for our customer service team to provide the relevant return instructions before arranging shipment.
Business and Store Information
For transparency, the following details identify the business responsible for operating the Kiveth online store.
Brand Name:
Kiveth
Legal Company Name:
Weifang Fengrunnong Information Technology Co., Ltd.
Registered Business Address:
Room 1204, Huahai Building, No. 7399 Jiankang East Street, Huayuan Community, Qingchi Subdistrict, Weifang High-tech Industrial Development Zone, Weifang, Shandong Province, China.
Customer Support Email:
Customer Support Telephone:
+86 536 222 1999
The Kiveth online store is owned and operated by Weifang Fengrunnong Information Technology Co., Ltd., which is responsible for the website's business operations and the coordination of customer support services relating to purchases made through our store.
Before Making a Purchase
We want parents and caregivers to have access to useful information when selecting products for their families.
Before completing an order, we recommend checking the relevant product listing for:
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Product dimensions, materials, and specifications;
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Available sizes, colors, and variations;
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Intended use and product features;
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Package contents and included accessories;
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Applicable age recommendations and usage instructions;
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Product care information and safety warnings.
Different baby and childcare products may have different requirements. Please read the information supplied with each item carefully and follow the manufacturer's instructions.
If something about a product is unclear, you are welcome to contact us before placing your order.
For additional information about purchasing, delivery, returns, and customer privacy, you may also visit the corresponding policy pages on our website:
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Shipping Policy
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Return & Refund Policy
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Privacy Policy
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Terms of Purchase
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Terms of Service
These resources provide further information about the arrangements that apply to purchases made through Kiveth.
Your Feedback Helps Us Improve
We appreciate hearing from the people who visit and shop with Kiveth.
Whether you have a suggestion about our product selection, feedback about your shopping experience, or an idea that could make our website easier to use, we welcome your comments.
Customer feedback gives us a better understanding of what parents and caregivers look for when exploring maternity and baby essentials.
We value every message and will continue looking for practical ways to improve our product information, website experience, and customer assistance.
A Helping Hand Throughout Your Shopping Journey
At Kiveth, we understand that choosing products for babies and young children requires attention to individual family needs.
From discovering everyday essentials to getting help with an order, we want customers to have access to clear information and a straightforward way to communicate with our team.
Whether you are preparing for a newborn, organizing your baby's daily necessities, or looking for practical accessories for family outings, we appreciate your interest in Kiveth.
If you have a question or need assistance, please feel free to reach out.
Thank you for visiting Kiveth. We look forward to hearing from you and making your shopping experience as convenient as possible.
Kiveth – Thoughtful Essentials for Growing Families.