Return & Refund Policy
Return, Refund & Order Cancellation Policy
At Kiveth, we understand that purchasing products for babies, young children, and everyday family care involves thoughtful consideration. Sometimes a purchase may need to be reconsidered, an item may not meet your expectations, or an unexpected issue may arise after your package arrives.
We believe that customers should have access to clear information about their options when a purchase does not go as planned. Whether you need to stop an order before dispatch, return an eligible product, report an item that arrived damaged, or check the progress of a refund, this policy explains the procedures available through our store.
Our after-sales arrangements are designed to make the process easier to understand by setting out the applicable return period, eligibility requirements, shipping responsibilities, inspection procedures, and refund timelines.
This policy applies to eligible purchases made through the Kiveth online store and should be read together with our Terms of Service and other relevant store policies.
The following provisions do not restrict any mandatory rights or remedies available to consumers under applicable law.
The Kiveth online store is owned and operated by Weifang Fengrunnong Information Technology Co., Ltd.
1. Changing or Canceling an Order
We understand that customers may occasionally need to reconsider a purchase after completing checkout.
If you wish to cancel an order, please contact our customer service team as soon as possible. The possibility of cancellation depends on how far the order has progressed through the fulfillment process.
Order Cancellation Email:
Cancellation Before Order Preparation or Dispatch
A cancellation request may be accepted when the order has not yet entered the packing, fulfillment, or dispatch process.
Once our team receives your request, we will review the current order status and determine whether the purchase can still be stopped.
If the cancellation is approved before dispatch, the applicable purchase amount will generally be refunded in full to the original payment method, subject to payment provider procedures and applicable legal requirements.
Orders Already Being Prepared
If your order has entered product preparation, packing, or other fulfillment arrangements, cancellation may no longer be available.
This is because the merchandise may already have been allocated or prepared for transportation.
Our customer service team will review the circumstances and explain whether any further action is possible.
Orders Already Dispatched
Once an order has been handed over to the shipping carrier, it may no longer be possible to cancel the shipment.
In this situation, customers may contact us after receiving the package to request a return in accordance with the eligibility conditions described in this policy.
Please note that submitting a cancellation request does not automatically mean that the purchase has been canceled.
Your order remains active unless our team confirms that the cancellation has been approved.
2. Return Period and General Eligibility
Kiveth provides an extended return period for eligible purchases.
Customers may request a return within 180 calendar days from the date the order is delivered.
All return applications are subject to the conditions outlined below, the nature of the purchased merchandise, and applicable consumer protection requirements.
To help ensure that your request can be reviewed efficiently, please observe the following guidelines.
Product Condition
Returned merchandise should generally remain in its original condition, taking into account the nature of the product and any consumer rights protected by applicable law.
Products should not have unnecessary damage or alterations unrelated to the reason for the return.
Original Packaging and Included Components
Where applicable, please retain the original product packaging, accessories, instructions, and other components supplied with the purchase.
Returning the complete package helps us identify the merchandise and review the condition of the returned item.
Proof of Purchase
Customers should provide a valid order number, purchase confirmation, or other reasonable evidence showing that the merchandise was purchased through Kiveth.
Return Authorization
All return requests must be submitted to our customer service team before merchandise is shipped.
Customers must receive the relevant return instructions and authorized destination before arranging transportation.
Return Period
The 180-day return period begins on the date the package is delivered.
Customers should contact us within this period if they wish to request a return.
Nothing in these requirements is intended to remove mandatory consumer rights or remedies available under applicable law.
3. Additional Considerations for Baby and Maternity Products
Kiveth offers products intended to support different aspects of family life, including maternity essentials, baby accessories, nursery products, and everyday childcare items.
Because these product categories may involve different materials, functions, and personal care considerations, customers should review the product information carefully before purchasing.
When submitting a return request, please provide accurate information about the product's condition and the reason for returning it.
Depending on the nature of the merchandise, our team may need to review:
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Whether the product corresponds with the original order;
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Whether the product has been damaged or altered;
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Whether the original accessories and components are included;
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Whether the product packaging is available;
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Whether the reported issue relates to product quality;
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Whether the requested return complies with applicable legal requirements.
For products involving personal care, feeding, or other hygiene-sensitive applications, return eligibility may require additional consideration based on the product's condition and applicable requirements.
If you are uncertain whether a particular baby or maternity product qualifies for a return, please contact our customer service team before sending it back.
We aim to review each request according to the individual circumstances rather than applying assumptions to every product category.
4. How to Submit a Return Request
To begin a return, customers must contact our support team and obtain authorization before shipping merchandise.
Return Request Email:
Please include the following information in your message:
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Your order number;
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The email address used during checkout;
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The name or description of the product;
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The reason you would like to return the item;
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A brief explanation of the product's current condition;
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Photographs or other supporting materials, where appropriate.
Providing complete information helps our team identify your purchase and understand the reason for your application.
Return Review Process
After receiving your message, our customer service team will review the submitted information.
We may request additional details or photographs if further clarification is needed.
Once the review is complete, we will notify you whether the request has been approved and explain the applicable return procedure.
If your request is accepted, our instructions will include the authorized return destination and the relevant shipping arrangements.
Please do not send merchandise back before receiving confirmation from our team.
Return Address Instructions
The registered business address displayed on our website is provided for company identification purposes.
It is not automatically an authorized return facility or warehouse.
Customers must use the return destination specifically provided by our customer service team.
Sending merchandise to an unapproved address may cause difficulties with identifying or processing the returned package.
5. Return Shipping Fees and Responsibility
The responsibility for return transportation expenses depends on why the customer is requesting a return.
Kiveth distinguishes between qualifying product quality issues and returns requested for personal or non-quality-related reasons.
5.1 Returns Due to Product Quality Issues
If a product arrives damaged, defective, incorrect, incomplete, or materially different from its advertised description because of an issue attributable to us, qualifying returns are eligible for complimentary return shipping.
After reviewing the request, our customer service team will explain the applicable arrangements and provide the necessary instructions.
For approved quality-related returns, we will cover applicable return transportation expenses in accordance with this policy and relevant consumer protection requirements.
Customers should contact us before organizing the return shipment so that the appropriate transportation method can be confirmed.
5.2 Returns for Personal Reasons
Customers who request a return for reasons unrelated to product quality issues are responsible for the applicable return shipping expenses.
Examples may include:
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Changing your mind after completing a purchase;
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Deciding that the product is no longer needed;
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Preferring a different color, design, or style;
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Selecting a product that does not match your personal preferences;
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Purchasing an item that does not suit your intended requirements;
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Other reasons unrelated to an error or quality issue attributable to us.
These returns remain subject to the applicable 180-day return period and eligibility requirements.
Once a return request has been approved, customers must arrange and pay for the applicable return transportation costs.
5.3 Return Shipping Authorization
All returns must be approved before merchandise is shipped.
Please do not independently purchase a return label or arrange transportation without first receiving instructions from our customer service team.
Following the authorized procedure helps ensure that returned merchandise reaches the correct destination and can be identified during the inspection process.
6. Damaged, Defective, Missing, or Incorrect Products
We want customers to receive the merchandise they selected in the condition described on our website.
If your package arrives with a damaged item, a defective product, missing components, or merchandise that does not correspond with your purchase, please notify us.
To help us investigate the issue, please provide:
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Your order number;
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The product name or description;
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A clear explanation of the problem;
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Photographs showing the affected item;
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Images of the outer packaging or shipping label, where relevant;
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Any other information that may help clarify the situation.
For baby and childcare products, photographs of product labels, accessories, packaging, or affected components may be useful when relevant.
Please retain the affected merchandise and its packaging while your request is being reviewed, where reasonably possible.
Review and Available Resolutions
After receiving your information, our team will assess the circumstances and determine the appropriate next steps.
Depending on the issue and applicable requirements, a resolution may include:
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Sending a replacement product;
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Arranging an authorized return;
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Providing a refund;
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Offering another appropriate remedy.
For qualifying product issues attributable to us, applicable return shipping expenses will be covered.
Please contact us before returning any affected item so that our team can provide the correct instructions.
Product Issue Support Email:
We appreciate your cooperation in providing relevant information so that we can review your request more effectively.
7. Refund Approval and Processing
Refunds are handled after an authorized returned product has been received and the applicable inspection or review has been completed.
The review allows us to confirm the returned merchandise, examine its condition, and evaluate the circumstances of the request.
Once the assessment has been completed, we will notify you of the outcome through the email address associated with your inquiry or purchase.
Refund Processing Period
If your refund is approved, the amount will generally be returned to the original payment method within 5–10 business days after the returned merchandise has been received and the return review has been completed.
Please understand that initiating a refund and receiving the funds are two separate stages.
Although we generally initiate approved refunds within the stated period, the time required for the money to appear in your account may vary depending on:
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Your bank or financial institution;
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Your debit or credit card issuer;
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The payment service provider;
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The processing procedures associated with the original transaction.
We cannot guarantee that all payment providers will complete the transfer within the same timeframe.
If additional information is necessary before a refund decision can be made, our customer service team may contact you.
Refund Payment Method
Approved refunds are generally issued through the original payment method used when the order was placed.
Customers should ensure that the relevant payment account remains accessible so that the refund can be processed appropriately.
If you have questions about a refund that has already been approved, please contact us with your order number.
8. Delayed or Unreceived Refunds
If an approved refund has not appeared in your account within the expected timeframe, we recommend checking the transaction status before submitting another request.
The following steps may help clarify the situation.
Step 1 – Check Your Payment Account
Review your bank statement, card account, or payment service account to see whether the refund has already been credited.
Step 2 – Contact Your Card Issuer
If your purchase was paid for using a credit or debit card, contact the relevant card issuer to ask whether the refund is still being processed.
Step 3 – Check with Your Bank
Your financial institution may be able to explain whether additional processing time is required before the funds become available.
Step 4 – Contact Our Customer Support Team
If the refund is still missing after completing these checks, please contact us.
Refund Assistance Email:
When contacting us, please provide:
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Your order number;
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The date you were notified of the refund approval, if available;
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The original payment method;
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Any relevant transaction or refund information.
Our team will review the available details and help clarify the status of the refund.
Please remember that processing after a refund has been initiated may depend on the payment institution and is not entirely controlled by Kiveth.
9. Return Delivery and Package Tracking
Once a return has been approved and the applicable shipping arrangements have been confirmed, customers should follow the instructions supplied by our customer service team.
For returns where customers are responsible for arranging transportation, we recommend choosing a shipping service that provides tracking information.
Please retain your shipping receipt and tracking reference until the return has been received and the refund review has been completed.
Important Return Shipping Recommendations
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Use the return destination specifically authorized by our team.
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Package the merchandise appropriately for transportation.
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Include the relevant order information as instructed.
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Keep a copy of your return shipping confirmation.
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Monitor the tracking information until delivery is completed.
If a return shipment experiences an unexpected delay or cannot be located, please contact us and provide the available tracking details.
Our team will review the information and explain the appropriate next steps.
10. Exchanges and Replacement Requests
If you receive an item that does not meet the conditions described in the original product listing, you may contact our customer service team to discuss the available resolution.
Depending on the circumstances, an appropriate remedy may involve a replacement, an authorized return, or a refund.
For product quality issues attributable to us, we will review the reported problem and explain the available options in accordance with this policy and applicable law.
If you simply prefer another style, color, or product variation, please contact us to discuss the applicable return procedure.
Any return or replacement arrangement remains subject to product availability and the relevant eligibility requirements.
Please do not send an item back before receiving instructions from our team.
Customer Support Email:
11. Important Information About Return Eligibility
To help avoid unnecessary delays, customers should keep the following points in mind when submitting an after-sales request.
Return Requests Must Be Submitted Within the Applicable Period
The standard return period for eligible purchases is 180 calendar days from delivery.
Prior Authorization Is Required
Customers must receive return instructions before sending merchandise back.
Return Shipping Costs Depend on the Reason
Qualifying product quality issues are eligible for complimentary return shipping. Personal or non-quality-related returns are subject to customer-paid return shipping.
Original Purchase Information Should Be Provided
An order number or other reasonable proof of purchase helps us identify the transaction.
Refunds Require Review
Authorized returned merchandise must be received and reviewed before an applicable refund is approved.
The Registered Business Address Is Not a Return Address
Please use only the return destination provided by our customer service team.
These procedures are intended to help organize after-sales requests and do not remove any mandatory consumer protections available under applicable law.
12. Contact Our Customer Service Team
If you have questions about canceling an order, requesting a return, reporting a product problem, or checking a refund, please contact us through the details below.
Our customer support team will review your inquiry and provide guidance on the relevant procedure.
Brand Name:
Kiveth
Legal Company Name:
Weifang Fengrunnong Information Technology Co., Ltd.
Registered Business Address:
Room 1204, Huahai Building, No. 7399 Jiankang East Street, Huayuan Community, Qingchi Subdistrict, Weifang High-tech Industrial Development Zone, Weifang, Shandong Province, China.
Customer Support Email:
Customer Support Phone:
+86 536 222 1999
For faster assistance, please include your order number, the email address associated with your purchase, and a short description of the issue.
The Kiveth online store is owned and operated by Weifang Fengrunnong Information Technology Co., Ltd., which is responsible for managing the store's business operations and coordinating customer support for purchases made through the website.
Our Commitment to a Clear After-Sales Experience
At Kiveth, we believe that a positive shopping experience should include dependable assistance when customers need help after completing a purchase.
We understand that products intended for babies, young children, and families deserve careful consideration. When a product does not meet expectations or an order needs to be changed, customers should be able to understand the available procedures without unnecessary confusion.
That is why we aim to provide clearly explained return requirements, transparent shipping responsibilities, and understandable refund arrangements.
Whether you are requesting a cancellation, returning an eligible product, reporting a damaged item, or checking a pending refund, our team will make reasonable efforts to review your inquiry and explain the next steps.
Thank you for choosing Kiveth. We appreciate your trust and the opportunity to support your family's everyday shopping needs.
Kiveth – Thoughtful Essentials for Growing Families.
Kiveth is owned and operated by Weifang Fengrunnong Information Technology Co., Ltd.