Terms of Purchase
Terms of Purchase – Kiveth Shopping Conditions
Making thoughtful choices for a growing family often starts with finding products that meet everyday needs. At Kiveth, we aim to make the purchasing process straightforward by presenting product information, available shopping options, payment details, and delivery arrangements in a clear and accessible way.
Before completing a purchase, it is important to understand how orders are submitted, when a transaction is considered accepted, how payments are handled, and what procedures apply if an order needs to be changed or returned.
These Terms of Purchase establish the conditions governing transactions completed through the Kiveth online store. They explain the responsibilities associated with purchasing maternity essentials, baby accessories, nursery products, and other family-related merchandise available on our website.
Whether you are selecting an item for your newborn, preparing a nursery, purchasing everyday childcare accessories, or arranging a gift for another family, these conditions are intended to help you understand the purchasing process from checkout through after-sales support.
Please review this document carefully before placing an order. By submitting a purchase through our website, you acknowledge these purchasing conditions, subject to applicable consumer protection laws and any mandatory legal requirements.
The Kiveth online store is owned and operated by Weifang Fengrunnong Information Technology Co., Ltd.
1. Information Customers Should Review Before Purchasing
Before confirming an order, customers should take time to examine the product information and transaction details displayed on our website.
Product listings are designed to provide relevant information to help customers make informed purchasing decisions. However, different merchandise may have different specifications, dimensions, materials, and intended applications.
We recommend checking the following information before proceeding to checkout:
Product Details
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Product name and description;
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Available colors, sizes, styles, and variations;
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Materials and construction information;
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Dimensions and measurements;
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Product functions and intended applications;
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Included accessories and package contents;
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Recommended age ranges and usage instructions, where provided.
Purchase Details
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Selected merchandise and quantities;
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Individual product prices;
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Available discounts and promotional offers;
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Shipping methods and applicable charges;
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Billing information;
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Recipient details and delivery address;
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Final order total before payment.
Choosing Appropriate Products
Because Kiveth offers products intended for babies, young children, and families, customers should pay particular attention to product-specific instructions and recommendations.
Before purchasing, please consider:
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Whether the listed product is appropriate for the intended age group;
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Whether its dimensions and specifications meet your requirements;
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Whether the stated materials and functions match your expectations;
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Whether any safety warnings or usage restrictions apply;
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Whether the product includes all accessories you require.
Product information on our website is intended to support purchasing decisions and should not be regarded as individualized medical or professional childcare advice.
If you need clarification about a product before ordering, please contact our customer service team.
Customers are responsible for reviewing their selections and providing accurate information during checkout.
2. Submitting an Order and Purchase Confirmation
When you complete the checkout process, the information relating to your selected products and requested delivery will be submitted to Kiveth for processing.
Please ensure that all information is correct before authorizing payment.
Following submission, an order acknowledgment may be sent to the email address entered during checkout.
This acknowledgment confirms that your purchase information has been received. However, it does not necessarily mean that all order verification procedures have been completed, that the merchandise has been dispatched, or that fulfillment is guaranteed.
Order Verification
Certain transactions may require additional review before processing can continue.
This may occur when:
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Payment authorization has not been completed successfully;
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The selected product is temporarily unavailable;
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Customer or delivery information is incomplete;
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A product listing contains a significant pricing or description error;
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A transaction requires additional security verification;
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Inventory or fulfillment arrangements need further confirmation;
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Other legitimate operational issues affect the purchase.
If we are unable to proceed with an order, we will make reasonable efforts to notify the customer where appropriate.
Any payment received for an order that cannot be fulfilled will be handled in accordance with our refund procedures and applicable legal requirements.
Order Preparation
After successful payment confirmation, orders are generally prepared for dispatch within 1–3 business days.
This period may include order verification, product allocation, packaging, and coordination with the relevant fulfillment provider.
Additional preparation time may occasionally be necessary because of inventory availability, increased order volume, public holidays, or unexpected operational circumstances.
Please remember that order preparation and transportation are separate stages.
3. Product Descriptions, Specifications, and Stock Availability
Kiveth makes reasonable efforts to provide useful product descriptions and accurate merchandise information.
Depending on the item, the product page may include photographs, illustrations, written descriptions, material information, dimensions, available variations, and other relevant specifications.
Product Images and Display Differences
Product images are provided to help customers understand the appearance and general characteristics of the merchandise.
Minor differences between displayed photographs and actual products may occur because of:
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Lighting and photography conditions;
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Screen brightness and display settings;
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Differences between computer and mobile displays;
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Manufacturing or packaging variations;
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Other technical factors affecting image presentation.
Customers should review the written description alongside the product photographs before making a purchase.
Decorative items or accessories appearing in lifestyle photographs should not automatically be considered part of the purchased package unless specifically identified in the product listing.
Product Information and Intended Use
Baby and maternity products may have different intended applications and usage requirements.
Customers should carefully review any available instructions, product warnings, recommended age ranges, dimensions, and other relevant specifications.
Products should be used according to their stated purpose and accompanying instructions.
Where a product requires adult supervision, parents and caregivers should follow the relevant supervision guidance.
Availability and Product Changes
Our product range and inventory may change as merchandise becomes available or unavailable.
We may update product descriptions, photographs, pricing, or available variations when necessary.
If a significant listing error affects an existing order, we will review the circumstances and provide appropriate assistance in accordance with applicable law.
Nothing in this section is intended to restrict any consumer rights that cannot legally be excluded.
4. Product Prices, Payment Authorization, and Charges
The prices of merchandise and the available payment options are displayed on our website and during checkout.
Before completing a transaction, customers should review the complete purchase summary to understand the amount payable.
The order total may include:
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Individual merchandise prices;
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Applicable shipping fees;
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Promotional discounts;
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Taxes, where applicable;
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Other charges disclosed before payment.
Payment Completion
An order may proceed to fulfillment after the required payment authorization or payment confirmation has been successfully completed, depending on the payment method selected.
If a transaction is declined, remains pending, or requires additional verification, the preparation of the order may be delayed.
By submitting a payment, you confirm that you are authorized to use the selected payment method for the transaction.
Payment Processing Providers
Payments may be handled by the payment service providers made available during checkout.
The relevant provider may apply its own transaction verification, security procedures, and processing requirements.
If you encounter a payment problem, you may need to contact your financial institution or the relevant payment provider.
For security reasons, customers should never send complete payment card numbers, security codes, banking passwords, or other confidential authentication information through ordinary email.
Taxes and Mandatory Charges
Any applicable taxes and mandatory charges will be presented as required by relevant law.
Please review the final checkout total before confirming your purchase.
5. Order Modifications and Cancellation Requests
We understand that customers may occasionally discover an error after checkout or decide that they no longer wish to proceed with a purchase.
If you need to modify or cancel an order, please contact us as early as possible.
Order Assistance Email:
Please include your order number, the email address associated with the purchase, and a description of the change you would like to request.
Changes Before Fulfillment
If an order has not yet entered packing or dispatch preparation, we may be able to review requests involving:
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Product quantities;
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Selected product variations;
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Recipient information;
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Delivery address details;
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Order cancellation.
Whether a change can be accommodated depends on the current order status and fulfillment arrangements.
Orders Already Being Prepared
Once an order has entered the fulfillment or packing process, modifications may become restricted.
We cannot guarantee that every requested change will be possible after preparation has started.
Orders Already Dispatched
After an order has been transferred to the shipping carrier, cancellation or address modification may no longer be available.
If the package has already been dispatched, customers may request a return after delivery in accordance with our Return & Refund Policy.
Cancellation Approval and Refunds
Submitting a cancellation request does not automatically mean that an order has been canceled.
A cancellation is considered approved only after our customer service team has reviewed and confirmed the request.
For approved cancellations before dispatch, the applicable purchase amount will generally be returned to the original payment method.
Refund processing generally takes 5–10 business days after cancellation approval, although the time required for the funds to appear may vary depending on the payment provider and financial institution.
6. Shipping Services, Delivery Fees, and Estimated Times
Kiveth currently provides delivery to eligible addresses within the United States.
The available shipping options and applicable charges depend on the destination and the conditions associated with the purchase.
The following shipping arrangements currently apply to qualifying orders.
All charges are stated in U.S. dollars (USD).
Regular Standard Shipping
Shipping Fee: $3.99
Eligible Merchandise Subtotal: $0.00–$38.99
Estimated Transit Time: 3–5 business days after dispatch.
Regular Standard Shipping is generally available for eligible orders that do not meet the merchandise subtotal required for complimentary standard delivery.
Complimentary Standard Shipping
Shipping Fee: $0.00
Minimum Qualifying Merchandise Subtotal: $39.00
Estimated Transit Time: 3–5 business days after dispatch.
Eligible purchases with a merchandise subtotal of $39.00 or more qualify for complimentary Standard Shipping, subject to the conditions displayed during checkout.
Customers should review the order summary to confirm that the free shipping option has been applied.
Express Shipping
Shipping Fee: $6.99
Estimated Transit Time: 1–2 business days after dispatch.
Express Shipping may be selected when this service is available for the relevant purchase and delivery destination.
Important Delivery Information
The final shipping charge and available delivery methods will be displayed before payment is completed.
Customers are responsible for reviewing their selected shipping service and confirming that the correct option appears in the checkout summary.
All stated transit periods begin after dispatch.
They do not include the usual 1–3 business days required for order preparation.
Delivery estimates are not guaranteed arrival dates. Actual transportation schedules may be affected by weather, carrier capacity, public holidays, transportation interruptions, or other unexpected circumstances.
For further information, please consult our Shipping Policy.
7. Delivery Addresses and Customer Information
Accurate recipient information is necessary for successful order fulfillment.
Customers should provide complete and valid delivery details when submitting an order.
Please verify the following information before confirming checkout:
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Recipient's full name;
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Street address and building number;
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Apartment, unit, or suite number, where applicable;
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City and state;
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ZIP code;
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Recipient contact details.
Correcting Delivery Information
If you discover an error after placing an order, please contact our customer service team immediately.
We will review the order status to determine whether the requested correction can still be made.
Address modifications may be possible before fulfillment begins, but they cannot be guaranteed.
Once a parcel has been transferred to a shipping carrier, changes to the delivery destination may be restricted or unavailable.
Customer Responsibility
Customers should ensure that the delivery address is accessible and suitable for receiving the package.
Incomplete addresses or incorrect recipient details may cause unsuccessful delivery attempts, transportation delays, or additional complications.
Any applicable charges arising from delivery changes or other circumstances will be handled in accordance with our published policies and applicable law.
8. Returns, Exchanges, and Refund Conditions
Purchases made through Kiveth are subject to the conditions described in our Return & Refund Policy.
Eligible purchases may generally be submitted for return within 180 calendar days after delivery, provided that the applicable eligibility requirements have been satisfied.
Because our merchandise includes baby, maternity, and childcare products, the condition and nature of an individual item may be relevant when evaluating a return request.
Returns Involving Product Quality Issues
If merchandise arrives damaged, defective, incorrect, incomplete, or materially different from its advertised description due to an issue attributable to us, the customer may contact our team to request an appropriate resolution.
Qualifying product quality-related returns may receive complimentary return shipping under the conditions described in our Return & Refund Policy.
Returns for Personal Reasons
If a customer requests a return because of a change of mind, a preference for another style, or another reason unrelated to product quality, the customer is responsible for the applicable return shipping expenses.
These requests remain subject to the relevant return conditions and approval procedures.
Return Authorization
All return requests must be submitted to our customer service team before merchandise is shipped.
Return Assistance Email:
Please provide your order number, the product concerned, and the reason for your request.
Once your application has been reviewed, we will provide the appropriate return instructions and authorized destination.
Our registered business address is not automatically an authorized return location.
Refund Processing
Authorized returns may need to be received and inspected before a refund decision is completed.
Approved return refunds are generally initiated within 5–10 business days after the returned product has been received and the applicable review has been completed.
The time required for the funds to appear in your account may vary according to your payment provider or financial institution.
For complete information, please refer to our Return & Refund Policy.
Nothing in these purchasing conditions is intended to restrict mandatory consumer rights.
9. Product Issues and After-Sales Requests
We encourage customers to check their purchases after receiving a package to ensure that the delivered merchandise corresponds with the confirmed order.
If you discover an issue involving the product or its package contents, please contact us.
Examples of situations that may require assistance include:
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A product arriving damaged;
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A defective or non-functioning item;
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Missing accessories or package components;
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An incorrect product or variation;
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Merchandise materially different from its advertised description;
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Other problems relating to the confirmed purchase.
Information Needed for Review
To help us understand the situation, please provide:
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Your order reference number;
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The name or description of the affected item;
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A clear explanation of the problem;
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Relevant photographs or videos, where available;
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Any other supporting information that may help clarify the issue.
For baby and childcare merchandise, photographs of product labels, packaging, or affected components may be helpful where relevant.
After reviewing your request, our customer service team will explain the available resolution.
Depending on the circumstances, this may include a replacement, an authorized return, a refund, or another appropriate remedy.
For qualifying product quality issues attributable to us, applicable return shipping costs will be handled according to our Return & Refund Policy and relevant legal requirements.
10. Appropriate Use of Our Shopping Services
Customers using the Kiveth online store are expected to act honestly and responsibly throughout the purchasing process.
By using our shopping services, you agree not to:
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Submit fraudulent or intentionally misleading orders;
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Provide false information during checkout;
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Use payment methods without proper authorization;
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Attempt unauthorized access to customer accounts or website systems;
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Interfere with website security or normal operations;
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Use our website for unlawful or deceptive activities;
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Copy or commercially exploit protected website content without permission;
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Engage in activities that may negatively affect other customers' access to our services.
Customers are also expected to provide accurate information when communicating with our support team and to follow the applicable purchasing and return procedures.
If suspicious transactions, unauthorized activity, or misuse of our services are identified, we may take reasonable protective measures where permitted by applicable law.
11. Website Availability and Business Responsibilities
We make reasonable efforts to keep our online store accessible and maintain the shopping functions necessary for customers to browse products and submit purchases.
However, uninterrupted website access cannot be guaranteed at all times.
Temporary interruptions may occur because of:
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Scheduled maintenance;
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Technical updates;
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Hosting or network problems;
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External platform disruptions;
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Security-related procedures;
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Unexpected operational circumstances.
We may update or maintain website features when reasonably necessary to support our business operations.
To the extent permitted by applicable law, Weifang Fengrunnong Information Technology Co., Ltd. may limit responsibility for certain indirect or consequential losses where such limitations are legally permitted.
Any limitation under these Purchase Terms applies only to the extent allowed by applicable law.
Nothing in this section excludes mandatory consumer rights, statutory warranties, or remedies that cannot legally be waived or restricted.
Customers retain all protections that applicable legislation requires us to provide.
12. Third-Party Payment, Shipping, and Online Services
The operation of our online store may involve independent service providers that assist with different parts of the purchasing process.
These organizations may include:
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Ecommerce platform providers;
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Payment processing services;
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Fulfillment and warehouse partners;
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Shipping and delivery companies;
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Website hosting providers;
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Customer communication services;
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Fraud prevention and security providers.
Each organization may perform a specific function necessary to support website operations or complete customer purchases.
For example, payment providers may handle transaction authorization, while shipping carriers may receive recipient information necessary to deliver a package.
Third-party services may operate according to their own contractual arrangements, privacy practices, and service conditions.
Where customers access an external website or payment service, their use of that service may be governed by the relevant provider's own terms.
We encourage customers to review applicable third-party information when using external services.
13. Related Store Policies and Purchase Information
These Terms of Purchase should be read together with the other policy documents published on the Kiveth website.
Each policy explains a different part of the customer shopping experience.
Shipping Policy
Explains eligible delivery destinations, shipping methods, delivery fees, estimated transit times, dispatch information, and delivery-related assistance.
Return & Refund Policy
Describes cancellation requests, the 180-day return period, return eligibility, shipping responsibilities, product issue procedures, and refund processing.
Privacy Policy
Explains how customer information may be collected, used, processed, retained, and shared when visitors interact with our online store.
Terms of Service
Sets out the general conditions governing access to and use of the Kiveth website, including website responsibilities and acceptable use.
Customers are encouraged to review the relevant documents before placing an order.
If you have a question about a specific purchase condition, please contact our customer service team for clarification.
Where a mandatory legal requirement applies, that requirement will take precedence over any inconsistent provision in our store policies.
14. Customer Support and Purchase Assistance
We understand that customers may need assistance at different stages of a transaction.
Whether you have a question about product specifications, need help understanding a checkout charge, want to modify an order, or require clarification about delivery arrangements, our customer service team welcomes your inquiry.
For assistance, please use the following contact information.
Brand Name:
Kiveth
Customer Support Email:
Customer Support Phone:
+86 536 222 1999
When contacting us about an existing purchase, please include:
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Your order number;
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The email address used during checkout;
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The relevant product name;
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A brief explanation of your question or concern.
Providing these details helps us locate the transaction and review your inquiry more efficiently.
Our team will make reasonable efforts to explain the relevant procedures and available solutions.
15. Company and Store Operator Information
For business transparency and customer reference, the following information identifies the legal entity responsible for operating the Kiveth online store.
Brand Name:
Kiveth
Legal Company Name:
Weifang Fengrunnong Information Technology Co., Ltd.
Registered Business Address:
Room 1204, Huahai Building, No. 7399 Jiankang East Street, Huayuan Community, Qingchi Subdistrict, Weifang High-tech Industrial Development Zone, Weifang, Shandong Province, China.
Customer Support Email:
Customer Support Phone:
+86 536 222 1999
The Kiveth online store is owned and operated by Weifang Fengrunnong Information Technology Co., Ltd., which is responsible for managing the website's commercial activities and coordinating customer support relating to purchases made through our store.
The business address above is provided for company identification purposes and should not automatically be treated as a warehouse, shipping origin, or authorized return destination.
Our Approach to Clear and Responsible Purchasing
At Kiveth, we believe that customers should be able to understand the important conditions of a purchase before making a payment.
Choosing products for babies and growing families often involves considering specifications, intended use, product features, and delivery arrangements.
We therefore aim to provide accessible product information, explain applicable charges before checkout, and make our order and after-sales procedures understandable.
We encourage customers to review product listings carefully, verify their order information, and consult the relevant store policies whenever additional clarification is needed.
If a question or concern arises during the purchasing process, our customer service team is available to provide reasonable assistance.
Thank you for choosing Kiveth. We appreciate your trust and the opportunity to support your family's everyday shopping needs.
Kiveth – Thoughtful Essentials for Growing Families.
Kiveth is owned and operated by Weifang Fengrunnong Information Technology Co., Ltd.