Shipping Policy
Preparing for a new arrival, organizing a nursery, or choosing practical essentials for everyday childcare should be an enjoyable experience. At Kiveth, we want the delivery process to be just as straightforward as selecting the products you need.
From the moment a purchase is submitted to the time a package reaches its destination, several steps are involved in preparing, handling, and transporting an order. This policy has been created to help customers understand each stage, including delivery coverage, available shipping services, order preparation, transportation estimates, tracking information, and assistance with unexpected delivery problems.
Whether your order contains baby accessories, nursery essentials, feeding-related products, or other family care items, the information below explains how our shipping arrangements work and what you can expect after checkout.
Our goal is to make delivery information accessible, explain applicable charges before payment, and provide helpful guidance whenever a shipping concern arises.
The Kiveth online store is owned and operated by Weifang Fengrunnong Information Technology Co., Ltd.
1. Delivery Coverage and Eligible Destinations
Kiveth currently provides shipping services to eligible delivery addresses within the United States.
The shipping methods available for an individual purchase may vary depending on the destination, product availability, and fulfillment arrangements.
Customers can view the applicable delivery services by entering their shipping information during checkout.
To help ensure that your order can be delivered successfully, please provide complete and accurate recipient information, including:
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Recipient's full name;
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Street address and building number;
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Apartment, unit, or suite number, where applicable;
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City and state;
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ZIP code;
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A valid contact telephone number or other requested contact information.
Please check your delivery details carefully before submitting payment.
An incomplete address, incorrect ZIP code, or missing apartment number may cause transportation delays or unsuccessful delivery attempts.
If you are purchasing baby essentials as a gift or arranging delivery to another household, please make sure that the recipient information is accurate and that the intended recipient can receive the package.
Only delivery destinations supported by the shipping options displayed at checkout are eligible for the corresponding service.
2. Shipping Methods, Charges, and Service Options
We currently offer three shipping options for qualifying orders delivered within the United States.
The available service and applicable fee will be presented during checkout before payment is completed.
All shipping charges are calculated in U.S. dollars (USD).
Express Shipping
Shipping Fee: $6.99
Estimated Transit Time: 1–2 business days after dispatch.
Express Shipping is intended for customers who prefer a shorter estimated transportation period.
This option may be selected when it is available for the products and delivery destination included in your order.
Please remember that choosing Express Shipping does not eliminate the time required to prepare your purchase.
Your order must first complete the necessary processing and dispatch arrangements before the carrier begins transportation.
Free Standard Shipping
Shipping Fee: $0.00
Minimum Qualifying Merchandise Subtotal: $39.00
Estimated Transit Time: 3–5 business days after dispatch.
Customers whose eligible merchandise subtotal reaches $39.00 or more may qualify for complimentary Standard Shipping.
The free shipping offer applies to eligible U.S. orders and is subject to the conditions and availability displayed during checkout.
Before completing your purchase, review the order summary to confirm that the complimentary shipping option has been applied.
Regular Standard Shipping
Shipping Fee: $3.99
Eligible Merchandise Subtotal: $0.00–$38.99
Estimated Transit Time: 3–5 business days after dispatch.
For qualifying purchases below the $39.00 free shipping threshold, Regular Standard Shipping is generally available at a charge of $3.99.
This option provides a standard delivery service for customers who do not meet the minimum purchase requirement for complimentary shipping.
Shipping Options at a Glance
| Shipping Method | Shipping Charge | Estimated Transit |
|---|---|---|
| Express Shipping | $6.99 | 1–2 business days |
| Free Standard Shipping | Free on eligible orders of $39.00 or more | 3–5 business days |
| Regular Standard Shipping | $3.99 | 3–5 business days |
All transit estimates begin after dispatch and exclude the order preparation period.
The final delivery charge is determined by the applicable checkout conditions. Please review the total before confirming your purchase.
3. Order Preparation and Dispatch Schedule
After successful payment confirmation, orders are generally prepared for dispatch within 1–3 business days.
This period allows us to coordinate the necessary activities before your package is handed over to a shipping provider.
The preparation process may involve:
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Reviewing the submitted order and payment information;
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Confirming the availability of the selected products;
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Collecting the merchandise associated with your purchase;
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Checking product quantities and package contents;
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Preparing suitable packaging for transportation;
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Coordinating dispatch arrangements with the relevant fulfillment or shipping provider.
We aim to prepare orders within the stated timeframe whenever possible.
However, additional processing time may occasionally be necessary because of inventory availability, unusually high order volumes, public holidays, or other operational circumstances.
If further information is needed to proceed with your purchase, our customer service team may contact you using the details provided during checkout.
Processing Time Is Different From Shipping Time
It is important to distinguish between order preparation and carrier transportation.
For example, an order selecting Standard Shipping may require:
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1–3 business days for preparation and dispatch;
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An estimated 3–5 business days for transportation after dispatch.
The same distinction applies to Express Shipping.
The selected shipping method determines the estimated transit period after the package has been dispatched. It does not automatically shorten the preparation period.
4. Fulfillment Facilities and Shipping Origins
To support order preparation and delivery, Kiveth may work with fulfillment facilities, warehouse operators, and independent logistics providers.
The location used to prepare an individual order may depend on the products purchased, available inventory, fulfillment arrangements, and the destination address.
As a result, different purchases may be dispatched from different fulfillment locations.
We do not guarantee that every order will originate from the same warehouse or country.
Business Address and Shipping Origin
Customers should understand that a company's registered business address and its physical fulfillment locations serve different purposes.
Our registered business address identifies the legal business responsible for operating the Kiveth online store.
It does not necessarily represent:
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The location where products are stored;
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The warehouse used for order preparation;
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The location from which a particular package is dispatched;
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The destination authorized for returned merchandise.
The actual fulfillment arrangements depend on the individual order.
The applicable shipping method, delivery charge, and available delivery service will be displayed during checkout.
5. Estimated Transit Times and Delivery Expectations
We provide estimated transportation periods to help customers plan for the arrival of their purchases.
For eligible U.S. deliveries, the current estimated transit periods are:
Express Shipping: 1–2 business days after dispatch.
Free Standard Shipping: 3–5 business days after dispatch.
Regular Standard Shipping: 3–5 business days after dispatch.
Please allow an additional 1–3 business days for order preparation before dispatch.
All stated periods are estimates rather than guaranteed arrival dates.
Actual delivery schedules may vary depending on circumstances affecting transportation and carrier operations.
Possible factors include:
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Severe weather and environmental conditions;
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Carrier transportation schedules and delivery capacity;
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Public holidays and periods of increased shopping activity;
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Unexpected interruptions within the logistics network;
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Incorrect or incomplete recipient information;
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Delays when packages move between transportation facilities;
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Other circumstances beyond our reasonable control.
We recommend referring to your shipment notification and the carrier's tracking information for the latest available delivery updates.
If a shipment appears to be significantly delayed, our customer service team can help review the available information.
6. Dispatch Notifications and Package Tracking
We understand that customers want to know when their purchases have been dispatched and where their packages are during transportation.
Once an order has been handed over to the shipping provider and tracking details become available, shipment information will generally be sent to the email address associated with your purchase.
Depending on the carrier and fulfillment arrangements, the notification may include a tracking reference or a link to the relevant tracking service.
When Will Tracking Information Become Available?
Tracking details may not display new activity immediately after dispatch.
In some cases, the carrier needs additional time to register the package, receive it into its transportation network, and complete the first scan.
For this reason, a temporary lack of tracking updates does not necessarily mean that the package has been lost or that dispatch has failed.
We recommend checking the tracking page again after allowing reasonable time for the initial carrier update.
What If I Cannot Find My Tracking Information?
If you have not received a shipping notification or cannot locate your tracking details, please contact our customer service team.
Customer Support Email:
To help us identify your shipment, please include:
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Your order number;
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The email address used during checkout;
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Your tracking number or tracking link, if available;
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A brief description of your inquiry.
Our team will review the available order information and assist you with the next steps.
You may also use the carrier's tracking service to monitor package movement once the relevant tracking details are available.
7. Shipping Address Corrections and Delivery Changes
The delivery address entered during checkout is used to coordinate the transportation of your order.
For this reason, customers should review their recipient and address information before submitting payment.
If you notice an error after placing an order, please contact us immediately.
Address Update Email:
When requesting an address correction, please provide:
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Your order number;
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The email address associated with the purchase;
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The original delivery information;
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The complete corrected address.
Our team will review the request according to the current order status.
Before Packing or Dispatch
If the order has not yet entered packing or dispatch preparation, we may still be able to update the delivery information.
However, the possibility of making a change depends on the status of the fulfillment process.
After Carrier Handover
Once a package has been dispatched or transferred to the shipping carrier, modifications to its destination may no longer be available.
Any requested changes at this stage may depend on the carrier's own procedures and capabilities.
We cannot guarantee that an address correction will be successful after dispatch.
Incorrect or Incomplete Addresses
Incomplete or inaccurate delivery information may result in:
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Delayed transportation;
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Unsuccessful delivery attempts;
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Packages being sent to an incorrect destination;
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Additional delivery or redirection expenses;
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Other complications affecting the shipment.
Any applicable costs will be reviewed according to the circumstances, our published policies, and relevant legal requirements.
The easiest way to reduce these risks is to verify your shipping information before completing checkout.
8. Delivery Delays and Shipment Investigations
Although we make reasonable efforts to coordinate the delivery of customer purchases, transportation schedules may occasionally be affected by unexpected events.
If your package has not arrived within the estimated delivery period, we recommend checking the latest tracking information first.
Please allow for possible carrier scanning delays and temporary interruptions in tracking updates.
If the tracking status remains unchanged for an extended period, the estimated delivery window has passed, or the shipment appears to have stopped moving, contact our customer service team.
When reporting a delivery concern, please provide:
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Your order reference number;
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The email address associated with the order;
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Your tracking number or tracking link;
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A short explanation of the delivery issue.
After receiving your inquiry, our team will review the available shipment information and coordinate with the relevant shipping provider where appropriate.
We will explain the available next steps based on the information obtained and the circumstances of the shipment.
What Happens If a Package Is Considered Lost?
If a package cannot be located through the available tracking information, we will review the situation and consider whether additional investigation is appropriate.
Depending on the circumstances, the available evidence, and applicable consumer protection requirements, possible resolutions may include:
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Requesting additional shipment information from the carrier;
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Initiating a delivery investigation;
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Arranging a replacement shipment where appropriate;
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Providing a refund where applicable;
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Offering another suitable resolution.
Each reported case will be reviewed individually.
A delayed tracking update or an extended transportation period does not automatically establish that a package has been lost.
However, customers are welcome to contact us whenever they have a reasonable concern about the status of their shipment.
9. Packages Marked as Delivered but Not Received
If the carrier's tracking system indicates that your order has been delivered but you cannot locate the package, we recommend checking several possible delivery locations before submitting an inquiry.
Please consider checking:
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Your regular mailbox or designated delivery area;
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Parcel lockers or package collection facilities;
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Your building's reception or front desk;
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Other designated package drop-off locations;
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Delivery notifications or instructions supplied by the carrier;
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Whether a household member, neighbor, or authorized recipient accepted the package.
Some carriers may leave parcels in an alternative location when the primary delivery area is unavailable.
If you have completed these checks and the package remains missing, please contact us.
Customer Support Email:
Please include your order number and available tracking details.
A delivery confirmation displayed by the carrier does not automatically prevent you from reporting a missing package or requesting further assistance.
We will examine the available delivery information and, where appropriate, coordinate with the shipping provider to review the reported issue.
Any available resolution will depend on the circumstances and applicable consumer protection requirements.
10. Damaged, Defective, or Incorrect Items
We encourage customers to check their delivered purchases after receiving a package.
This is particularly helpful when an order contains multiple baby accessories, nursery products, or other family essentials.
If you discover that an item is damaged, defective, incomplete, incorrect, or materially different from its advertised description, please notify our customer service team.
To help us understand the situation, we recommend providing:
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Your original order number;
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The name or description of the affected product;
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A clear explanation of the problem;
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Photographs showing the product and its condition;
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Images of the outer packaging or shipping label, where relevant;
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Videos or other supporting information, where available.
For product-related concerns, photographs of the packaging, product labels, or affected components may also help us assess the issue.
After receiving your information, our team will review the circumstances and explain the available options.
Depending on the situation, an appropriate resolution may include:
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An authorized return;
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A replacement product;
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A refund;
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Another suitable remedy where required or permitted by applicable law.
For qualifying product issues attributable to us, applicable return shipping expenses will be handled in accordance with our Return & Refund Policy and relevant legal requirements.
Please contact us before arranging a return so that we can provide the correct instructions and authorized return destination.
11. Returns and Return Shipping Responsibilities
Delivery to a customer and the return of a purchased item are separate processes.
Eligible purchases may qualify for our 180-day return arrangement, subject to the eligibility requirements and procedures described in our Return & Refund Policy.
If you need to return a baby product or another purchased item, please contact our customer service team before organizing transportation.
To help us review your request, please provide:
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Your order number;
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The name or description of the product;
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The reason for requesting a return;
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Supporting photographs or other relevant information, where appropriate.
Once your request has been reviewed, we will explain the applicable return procedure, authorized destination, and shipping arrangements.
Please wait until you have received the necessary authorization and instructions before sending any merchandise back.
Returns Involving Product Quality Issues
Eligible returns involving qualifying product quality problems may receive complimentary return shipping in accordance with our Return & Refund Policy.
If an item arrives damaged, defective, incorrect, or materially different from its advertised description because of an issue attributable to us, we will review the situation and explain the appropriate resolution.
Returns for Personal or Non-Quality-Related Reasons
For approved returns requested for personal or other non-quality-related reasons, customers are responsible for the applicable return shipping costs.
The specific return arrangements depend on the circumstances and the applicable policy conditions.
Authorized Return Destinations
Our registered business address is provided for company identification purposes.
It is not automatically an authorized return destination.
Customers must use the return address supplied by our customer service team after the relevant request has been reviewed.
For complete information about return eligibility, shipping responsibilities, and refund procedures, please consult our Return & Refund Policy.
Customer Support Email:
12. Delivery Costs, Checkout Verification, and Additional Information
Shipping fees are calculated according to the available delivery services and the conditions applicable to your purchase.
Before completing checkout, customers should review:
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The merchandise subtotal;
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The applicable free shipping threshold;
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The selected shipping method;
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The delivery fee;
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Any promotional discounts;
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The final amount payable.
For eligible U.S. orders, complimentary Standard Shipping is available when the qualifying merchandise subtotal reaches $39.00 or more.
Orders below this threshold may generally use Regular Standard Shipping at $3.99.
Express Shipping is available at $6.99 when offered for the relevant purchase.
The final charges and available services will be displayed before payment is completed.
Please remember that the delivery fee does not represent the full delivery timeframe. Order preparation must also be completed before the carrier begins transportation.
Any applicable taxes or other mandatory charges will be presented as required before your purchase is finalized.
13. Changes to Shipping Arrangements
Shipping services and fulfillment arrangements may occasionally change as our store develops.
We may need to update delivery procedures, shipping availability, transportation options, or other operational details because of changes in carrier services, inventory arrangements, or business requirements.
Where applicable, revised shipping information will be presented on our website or during checkout.
For orders that have already been submitted, applicable arrangements will be handled according to the order confirmation, relevant store policies, and applicable legal requirements.
We encourage customers to review the latest shipping information before placing a new purchase.
If a particular delivery option is unavailable for your destination, only the alternatives displayed during checkout should be considered available for that order.
14. Contact Information and Business Details
If you have questions about delivery coverage, shipping fees, order preparation, tracking updates, address changes, or an existing shipment, please contact our customer service team.
We welcome inquiries from customers who need assistance before dispatch as well as those who are waiting for an existing delivery.
The following details identify the business responsible for operating the Kiveth online store.
Brand Name:
Kiveth
Legal Company Name:
Weifang Fengrunnong Information Technology Co., Ltd.
Registered Business Address:
Room 1204, Huahai Building, No. 7399 Jiankang East Street, Huayuan Community, Qingchi Subdistrict, Weifang High-tech Industrial Development Zone, Weifang, Shandong Province, China.
Customer Support Email:
Customer Support Phone:
+86 536 222 1999
For inquiries involving an existing shipment, please include your order number, tracking reference if available, and a brief description of the issue.
Providing these details will help our team identify the relevant purchase and review the available delivery information more efficiently.
The Kiveth online store is owned and operated by Weifang Fengrunnong Information Technology Co., Ltd., which is responsible for the store's business operations and the coordination of customer support services.
Making Every Delivery Easier to Understand
At Kiveth, we understand that receiving the products you have selected is an important part of the overall shopping experience.
Whether you are preparing a nursery, choosing everyday baby essentials, or purchasing practical accessories for family life, we want you to have a clear understanding of how your order will be prepared and delivered.
Our approach is centered on transparent shipping charges, accessible delivery information, realistic transportation estimates, and customer assistance when unexpected problems occur.
We encourage customers to review their checkout details carefully, keep their order confirmations, and use the available tracking information to follow their shipments.
If a delivery concern arises, our team will make reasonable efforts to review the situation and explain the appropriate next steps.
Thank you for choosing Kiveth. We appreciate your trust and look forward to supporting your shopping experience from checkout through delivery.
Kiveth – Thoughtful Essentials for Growing Families.
Kiveth is owned and operated by Weifang Fengrunnong Information Technology Co., Ltd.