Privacy Policy – Your Information Matters at Kiveth

Every family deserves a shopping experience built on trust, transparency, and respect for personal information. At Kiveth, we understand that customers share certain details with us when browsing baby essentials, purchasing childcare products, arranging deliveries, or reaching out for assistance.

We take the responsibility of handling this information seriously. Whether you are preparing for a newborn, exploring feeding accessories, selecting nursery products, or managing an existing purchase, we aim to explain clearly what information may be collected and how it is handled throughout your interaction with our online store.

This Privacy Policy describes the information practices applicable to visitors and customers who access our website, make purchases, communicate with our team, or use other services provided through our online store.

It explains the categories of information we may receive, the purposes for which it may be processed, the circumstances in which it may be shared, and the choices and rights that may be available to you under applicable privacy laws.

Our online store is owned and operated by Weifang Fengrunnong Information Technology Co., Ltd.

We encourage you to read this document carefully so that you can understand our privacy practices before using our website or submitting personal information.

1. Information We May Receive From You

The information we collect depends on the features you use, the purchases you make, and the details you voluntarily provide when interacting with Kiveth.

We may receive information through several different channels, including website visits, checkout activities, customer service communications, and promotional subscriptions.

Information Provided During Purchases

When you place an order through our website, we may collect information necessary to identify your purchase, arrange payment, and coordinate delivery.

Depending on the transaction, this may include:

• Full name of the customer or recipient;

• Email address and telephone number;

• Billing address and shipping destination;

• Products selected and quantities purchased;

• Order reference and transaction details;

• Delivery preferences and shipping information;

• Purchase history and order status;

• Discount codes or promotional offers applied to an order;

• Other information required to complete the transaction.

This information helps us manage purchases, communicate important order updates, and provide assistance when questions arise.

Information Shared Through Customer Communications

You may voluntarily provide personal information when contacting our support team, submitting feedback, asking product questions, or requesting after-sales assistance.

Such information may include:

• Your name and preferred contact details;

• Email correspondence and inquiry records;

• Order references and product information;

• Descriptions of delivery or product-related concerns;

• Photographs or supporting documents submitted with a request;

• Customer service history and communication preferences.

For example, if you contact us about a baby product that arrived damaged, you may provide photographs of the item and its packaging to help us understand the situation.

Please avoid submitting unnecessary sensitive personal information when contacting our team.

Information Collected Through Website Activity

When you visit Kiveth, certain technical and browsing information may be collected automatically through our ecommerce platform and technologies enabled on the website.

Depending on the services in use, this information may include:

• Internet Protocol (IP) address;

• Approximate geographic location derived from technical information;

• Browser type and version;

• Device type and operating system;

• Technical identifiers and session information;

• Pages and product listings viewed;

• Time spent on different website sections;

• Referral sources and navigation activity;

• Cookie identifiers and related tracking information;

• Website performance and security records.

We may use these details to understand how visitors navigate our maternity and baby product collections, identify technical issues, maintain website functionality, and improve the overall shopping experience.

Information Relating to Other Individuals

Some purchases may be intended as gifts or delivered to someone other than the person placing the order.

In these circumstances, you may provide another individual's name, email address, telephone number, or delivery address.

Before submitting another person's information, please ensure that you have the appropriate permission or other lawful basis to provide it, where required by applicable law.

Payment-Related Information

Payments made through our website may be processed by Shopify and/or other payment service providers, depending on the payment option selected during checkout.

The payment information available to Kiveth may vary according to the provider and the arrangements used for a particular transaction.

Payment providers may independently process financial information necessary to authorize and complete payments.

We encourage customers to review the privacy information provided by the relevant payment service when using an external payment method.

2. Cookies, Browser Technologies, and Website Preferences

A convenient online shopping experience may involve the use of cookies and similar technologies.

Kiveth may use cookies, pixels, tags, log files, and related tools to support website operations and understand how visitors interact with our services.

These technologies may serve several purposes.

Essential Website Functions

Certain cookies help our website operate correctly. They may support shopping cart functions, checkout processes, session management, and other features necessary to complete a purchase.

Preference Management

Some technologies may remember selected settings or browsing preferences so that visitors can navigate the website more conveniently.

Website Analytics

Analytics technologies may help us understand which pages customers visit, how visitors move between product categories, and whether certain website functions need improvement.

Marketing and Advertising

Where enabled and permitted by applicable law, tracking technologies may help evaluate promotional campaigns, measure advertising performance, or provide more relevant marketing content.

Managing Cookie Preferences

Some cookies are necessary for the website to function, while others may be used for analytics, personalization, or marketing purposes.

Depending on the controls available in your region and on our website, you may be able to manage certain cookie preferences through website settings or your browser.

You can also review your browser's privacy controls to restrict or delete cookies.

Please be aware that disabling certain technologies may affect features such as shopping cart functionality, saved preferences, or other website services.

Where applicable law requires consent before non-essential cookies or tracking technologies are used, the relevant notices and available choices will be provided.

3. Why We Process Personal Information

Information collected through Kiveth is used for purposes connected with operating our online store, fulfilling customer requests, maintaining website services, and meeting applicable business and legal responsibilities.

Depending on the nature of your interaction with us, information may be processed for the following reasons.

Order Administration and Fulfillment

We may use purchase information to:

• Receive and manage customer orders;

• Verify order details and payment status;

• Prepare products for dispatch;

• Coordinate fulfillment and delivery;

• Send purchase acknowledgments;

• Provide shipping and tracking information;

• Handle eligible cancellations and return requests;

• Process approved refunds.

Customer Service and Communication

Contact details and correspondence may be used to respond to questions, explain product specifications, investigate order concerns, and coordinate after-sales assistance.

For example, we may refer to your order history when you ask about a delivery delay or request clarification about a purchased product.

Product and Website Improvement

Technical and browsing information may help us evaluate how customers interact with our baby and maternity collections.

We may use relevant information to improve:

• Website navigation and accessibility;

• Product listing presentation;

• Shopping cart and checkout functions;

• Website performance;

• Customer communication procedures;

• General online shopping convenience.

Security and Fraud Prevention

Information may be reviewed when reasonably necessary to identify suspicious transactions, prevent unauthorized activities, protect customer accounts, and maintain website security.

This may include transaction-related information, technical records, and other details relevant to security assessments.

Marketing and Promotional Communication

Where permitted by applicable law, we may use eligible contact information to send promotional announcements, product updates, special offers, or other store-related communications.

You can manage your marketing preferences through the available unsubscribe options or by contacting our team.

Legal and Business Responsibilities

We may process and retain certain information to satisfy accounting, taxation, regulatory, contractual, and other legal obligations.

Information may also be used when reasonably necessary to establish, exercise, or defend legal claims.

We may process information for additional purposes that are compatible with the original collection purpose where permitted by applicable privacy requirements.

4. When Information May Be Shared With Other Organizations

Operating an online store involves cooperation with external service providers. Some information may therefore need to be made available to organizations that help us provide ecommerce services or maintain our business operations.

We aim to limit such sharing to information reasonably necessary for the relevant purpose.

Depending on the services enabled on our website, recipients may include the following categories.

Ecommerce and Website Infrastructure Providers

We may rely on ecommerce platform providers, including Shopify where applicable, to support website hosting, shopping cart functionality, checkout operations, order management, and other technical services.

These providers may process information necessary to maintain and operate our online store.

Payment Processing Organizations

Payment service providers may receive relevant transaction details to authorize payments, complete purchases, manage payment verification, and provide payment-related services.

The information handled by each provider depends on the payment method selected and its own processing arrangements.

Shipping and Fulfillment Partners

When an order needs to be prepared and delivered, relevant recipient and shipping information may be shared with warehouses, fulfillment partners, logistics providers, and delivery carriers.

This allows them to coordinate package preparation, transportation, and delivery.

Customer Communication Services

We may use external tools to organize customer messages, manage support inquiries, and coordinate communication relating to purchases and after-sales requests.

Analytics and Marketing Providers

Where relevant services are enabled, analytics or advertising providers may receive certain technical or browsing information to measure website activity and evaluate promotional performance.

Such activities are subject to applicable privacy requirements and available user choices.

Security and Fraud Prevention Providers

Information may be shared with organizations that help identify suspicious transactions, detect unauthorized activity, and protect the security of our website and services.

Professional Advisers

We may provide relevant information to legal advisers, accountants, auditors, and other professional consultants when their involvement is reasonably necessary for business or legal matters.

Government Authorities and Legal Organizations

Information may be disclosed to courts, regulatory bodies, government agencies, or law enforcement authorities when required or permitted under applicable laws.

Corporate Transactions

If our business undergoes a merger, acquisition, financing arrangement, restructuring, or transfer of business assets, relevant information may be involved in the transaction, subject to applicable legal requirements and appropriate safeguards.

We do not intend to make personal information available to unrelated parties without a legitimate business purpose or other appropriate legal basis.

5. External Platforms and Third-Party Services

Certain features of our online store may depend on services operated by independent third parties.

These may include payment platforms, ecommerce applications, analytics tools, marketing technologies, social media services, and external websites linked from our pages.

When you interact with such services, information may be collected or processed under the privacy policies and operating procedures of the relevant provider.

For example:

• A payment provider may process transaction information when you complete checkout.

• A delivery company may receive your recipient and shipping details to transport an order.

• An analytics service may collect technical information about website visits.

• An external website may apply its own cookies and privacy controls when you follow a link.

Kiveth does not control every data-handling activity conducted independently by these third parties.

We encourage customers to review the relevant privacy documentation before submitting personal information through an external platform.

Where applicable law requires additional disclosures, consent, or choices concerning third-party tracking or advertising, we will provide the relevant information and available controls.

6. How Long Personal Information Is Retained

We do not necessarily retain every category of information for the same period.

The length of time information is kept depends on the purpose for which it was collected, the services involved, and applicable legal or operational requirements.

Factors that may influence retention periods include:

• Purchase and transaction recordkeeping obligations;

• Order fulfillment and delivery responsibilities;

• Customer service and after-sales requirements;

• Accounting and taxation regulations;

• Contractual obligations;

• Fraud prevention and website security;

• Unresolved complaints or customer disputes;

• Legal proceedings or potential legal claims;

• Requirements imposed by applicable authorities.

When information is no longer required for a legitimate purpose, we may delete it, anonymize it, or otherwise dispose of it in accordance with applicable laws and our retention practices.

Please note that certain information may need to remain available for a period even after a customer stops using our website, particularly where recordkeeping or legal obligations apply.

7. Your Privacy Rights and Available Choices

We recognize that individuals may have rights concerning their personal information.

Depending on your location and the privacy laws applicable to your information, you may have the right to request certain actions or obtain additional details about how your information is processed.

Available rights may include:

Access to Personal Information

You may be able to request confirmation of whether we process personal information relating to you and obtain access to eligible information.

Correction of Information

You may request that inaccurate, incomplete, or outdated personal information be corrected.

Deletion Requests

Where permitted by law, you may request deletion of personal information that is no longer required or that qualifies for removal.

Information About Processing

You may request details about the categories of information collected, the purposes of processing, and relevant information-sharing practices.

Data Portability

Where applicable, you may request a copy of certain personal information in a commonly used or transferable format.

Objection to Certain Processing

You may have the right to object to specific processing activities under the conditions established by applicable privacy laws.

Restriction of Processing

In certain circumstances, you may request that we limit how particular personal information is used while a concern or request is being reviewed.

Withdrawal of Consent

Where processing is based on your consent, you may be able to withdraw that consent.

Marketing and Advertising Preferences

Depending on applicable law, you may have options to opt out of certain marketing activities, targeted advertising, or specified information-sharing practices.

How to Submit a Privacy Request

To exercise a privacy right or ask a question about your personal information, please contact:

Email: service@kiveth.com

In your message, explain the nature of your request and provide enough information for us to understand what assistance you need.

For certain requests, we may need to verify your identity before proceeding.

Some requests may also be subject to legal exceptions, verification requirements, or other limitations established by applicable privacy regulations.

We will review eligible requests and respond in accordance with the requirements that apply to the particular request.

8. Promotional Emails and Communication Preferences

Kiveth may send promotional communications where permitted by applicable law.

These messages may contain information about:

• Newly introduced products;

• Selected maternity and baby essentials;

• Promotional offers and discounts;

• Seasonal shopping announcements;

• Website updates and store news;

• Other relevant marketing information.

You can choose to stop receiving promotional emails by using the unsubscribe option included in the relevant message, where available.

Alternatively, you may contact us at:

Email: service@kiveth.com

Please understand that opting out of promotional messages does not necessarily stop essential communications connected with your purchases or use of our services.

For example, we may still need to send:

• Order acknowledgments;

• Payment-related notifications;

• Shipping confirmations;

• Delivery and tracking updates;

• Return and refund communications;

• Responses to customer service inquiries;

• Important account or website security notices.

These messages are necessary for managing purchases and providing requested services.

We handle communication preferences in accordance with applicable legal requirements.

9. How We Approach Information Security

Protecting customer information is an important part of maintaining our online store.

We use reasonable administrative, organizational, and technical measures intended to reduce the risk of unauthorized access, disclosure, alteration, loss, or misuse of personal information.

Depending on the systems and services involved, these measures may include access controls, security procedures, platform protections, and appropriate operational practices.

However, no website, electronic communication method, or digital storage system can be guaranteed to be completely secure.

For this reason, customers should also take reasonable precautions when using online services.

We recommend:

• Keeping account credentials confidential;

• Avoiding the use of shared or unsecured devices for sensitive transactions;

• Not sending passwords or payment security codes through ordinary email;

• Checking that contact requests come from appropriate communication channels;

• Reporting suspicious account activity or unexpected messages.

If you believe that your personal information or account may have been compromised, please contact us promptly at service@kiveth.com.

We will review the circumstances and consider appropriate measures in accordance with applicable requirements.

10. Children's Privacy and Information About Minors

Kiveth offers products intended for parents, caregivers, and families with babies and young children.

However, our online store is designed for a general shopping audience and is not specifically directed toward children under 13 years of age, or any higher minimum age required by applicable local law.

We do not knowingly collect personal information directly from children in violation of applicable privacy requirements.

We expect individuals placing orders and submitting personal information through our website to have the legal capacity or appropriate authorization to do so.

Parents and guardians should supervise children's use of online services and avoid allowing children to independently submit personal or financial information through our website.

If you believe that a child has provided personal information through our website without appropriate authorization, please contact us:

Email: service@kiveth.com

We will review the circumstances and take appropriate steps where required by applicable law.

11. International Processing and Cross-Border Information Transfers

Kiveth is owned and operated by Weifang Fengrunnong Information Technology Co., Ltd., whose registered business address is located in Weifang, Shandong Province, China.

Our ecommerce platform, payment providers, shipping partners, website service providers, and other business partners may operate in different countries or regions.

As a result, information relating to website visitors and customers may be transferred to, stored in, or processed in jurisdictions outside the country where an individual lives.

Different countries may have different privacy laws, regulatory standards, and information protection requirements.

Where international transfers take place, we will take appropriate measures required by applicable law to support lawful processing and protect personal information.

Depending on the relevant circumstances, these measures may include contractual protections, appropriate transfer mechanisms, or other safeguards required by applicable privacy regulations.

Customers who have questions about international information processing may contact us using the details provided in this policy.

12. Links to External Websites

Our online store may contain links to websites, social media services, payment platforms, or other external resources operated by independent organizations.

These websites may have their own privacy policies, cookies, security practices, and terms of use.

Once you leave the Kiveth website and access an external service, the information you provide may be handled according to that service's own policies.

We do not control all information collection or processing activities conducted by third-party websites that we do not operate.

Before submitting personal information to an external website, we recommend reviewing its privacy documentation and checking the relevant security and privacy settings.

The inclusion of an external link does not necessarily mean that Kiveth controls or is responsible for the external website's independent information practices.

13. Changes to This Privacy Policy

Our online store and the services supporting it may change over time.

New website functions, updates to ecommerce systems, changes in service providers, adjustments to business operations, or developments in applicable privacy laws may require us to revise this document.

When changes are made, the updated policy will be published on this page.

Where appropriate, the revised version may include an updated effective or revision date so visitors can identify the latest information.

If a significant change requires additional notification or consent under applicable law, we will provide the relevant notice through an appropriate communication method.

We recommend reviewing this page periodically to remain informed about how personal information may be handled when using Kiveth.

14. Contact Us About Privacy Matters

We welcome questions concerning this Privacy Policy and the way personal information is handled through our online store.

If you wish to request access to information, correct personal details, ask about data retention, or exercise a privacy right available to you, please contact us using the information below.

Brand Name:

Kiveth

Legal Company Name:

Weifang Fengrunnong Information Technology Co., Ltd.

Registered Business Address:

Room 1204, Huahai Building, No. 7399 Jiankang East Street, Huayuan Community, Qingchi Subdistrict, Weifang High-tech Industrial Development Zone, Weifang, Shandong Province, China.

Customer Support Email:

service@kiveth.com

When submitting a privacy-related request, please describe the information or assistance you are seeking.

We may request additional information where reasonably necessary to verify your identity, locate the relevant records, and process your request appropriately.

Our Commitment to Respecting Your Privacy

We believe that a dependable online shopping experience begins with clear information and responsible business practices.

When customers browse baby products, complete purchases, arrange deliveries, or contact our support team, they should have access to understandable information about how their personal details may be handled.

At Kiveth, we aim to communicate our information practices transparently, use personal information for appropriate purposes, and respect the privacy choices and rights available to individuals under applicable laws.

We appreciate the trust customers place in our store and recognize that protecting personal information is an ongoing responsibility.

Thank you for visiting Kiveth and taking the time to review our Privacy Policy.

Kiveth is owned and operated by Weifang Fengrunnong Information Technology Co., Ltd.