Terms of Service

Welcome to a shopping space created around the everyday needs of growing families. At Kiveth, we aim to make discovering maternity essentials, baby products, and childcare accessories convenient, informative, and straightforward.

Our online store provides customers with access to a selection of products designed for different aspects of family life, from preparing a nursery and organizing feeding supplies to finding practical accessories for daily childcare routines.

To help ensure a clear understanding between our store and the people who use it, these Terms of Service establish the conditions governing access to our website, the use of its features, the placement of orders, and the responsibilities associated with online purchases.

Whether you are visiting our product collections, reviewing product specifications, completing checkout, or requesting assistance from our customer service team, these provisions explain the general rules that apply to your interaction with Kiveth.

Please take a moment to review the following terms before using our website.

By accessing, browsing, or purchasing through our online store, you acknowledge that these Terms of Service apply to your use of the website, subject to mandatory consumer protection rights and other applicable legal requirements.

The Kiveth online store is owned and operated by Weifang Fengrunnong Information Technology Co., Ltd.

1. Access to Our Website and Acceptable Use

Kiveth provides an online retail platform where parents, caregivers, and other customers can explore maternity products, baby essentials, childcare accessories, and other merchandise available through our store.

Visitors may use our website to view product information, compare available items, place orders, and access customer support resources.

When using our website, you are expected to act responsibly and comply with these terms and all applicable laws.

The following activities are not permitted:

  • Using the website for unlawful, deceptive, fraudulent, or unauthorized purposes.

  • Attempting to gain access to restricted website functions, administrative systems, or another customer's account without permission.

  • Interfering with the normal operation, availability, or security of our website.

  • Providing false, misleading, or incomplete information when registering an account, placing an order, or communicating with our team.

  • Reproducing, distributing, modifying, or commercially exploiting protected website content without appropriate authorization.

  • Introducing malicious software, harmful code, or other technologies intended to disrupt website operations.

  • Using automated systems to collect website information in a manner that violates applicable laws or interferes with our services.

  • Attempting to obtain personal information belonging to other customers without authorization.

  • Engaging in activities that may compromise the website, its infrastructure, or the shopping experience of other visitors.

If we identify conduct that appears to violate these requirements, we may take reasonable measures to protect our website and customers, including restricting access to affected services where permitted by law.

Our intention is to maintain an online shopping environment that remains accessible, dependable, and appropriate for customers exploring products for their families.

2. Product Descriptions, Specifications, and Availability

We make reasonable efforts to present useful and understandable information about the maternity and baby products offered through Kiveth.

Individual product listings may contain information such as:

  • Product names and written descriptions;

  • Photographs, illustrations, and product demonstrations;

  • Available colors, sizes, patterns, and styles;

  • Materials and construction details;

  • Measurements and product dimensions;

  • Intended functions and recommended applications;

  • Age recommendations and applicable usage information;

  • Included accessories and package contents;

  • Cleaning, storage, and maintenance instructions;

  • Relevant warnings or product-specific guidance.

Customers should review the available information carefully before purchasing.

Product Appearance and Display Differences

Product photographs are provided to help visitors understand the appearance and general characteristics of an item.

However, minor differences between displayed images and delivered merchandise may occur because of lighting, photography conditions, screen brightness, display settings, or other technical factors.

Some product images may also include decorative surroundings or additional objects used to demonstrate a product's intended application.

Unless specifically identified in the product description, decorative objects shown in photographs should not be assumed to be included in the purchase.

The written product description and package contents should be reviewed when determining exactly what an order includes.

Product Suitability and Age Recommendations

Baby and childcare products may have different intended users, usage requirements, and safety considerations.

Before purchasing an item, parents and caregivers should consider:

  • The age range stated in the product listing;

  • Any applicable size or weight recommendations;

  • The intended function of the product;

  • The materials and product specifications;

  • Relevant warnings and instructions;

  • Whether the item is appropriate for the intended environment and use.

Where age guidance or other product-specific restrictions are provided, customers should follow them carefully.

If important information is unavailable or unclear, we encourage customers to contact our team before placing an order.

Product Availability and Listing Changes

Our merchandise selection and inventory may change over time.

We may update product descriptions, adjust available variations, revise displayed information, or discontinue certain products when necessary, subject to applicable law.

If a significant listing error affects an existing purchase, we will review the circumstances and address the matter in accordance with our store policies and applicable legal requirements.

Changes to publicly displayed prices do not automatically alter the price of an order that has already been confirmed.

Product Information and Professional Advice

Product descriptions are intended to explain available merchandise and its general characteristics.

They should not be interpreted as medical advice, professional childcare instructions, or a guarantee that a particular product is suitable for every child.

Customers should consult appropriately qualified professionals when they have questions involving a child's medical condition, health, development, or individual care requirements.

3. Customer Accounts and Account Security

Certain functions of our website may allow visitors to register, access, or manage customer accounts.

Creating an account may provide access to features such as order information, account details, and other available shopping services.

If you choose to register an account, you are responsible for maintaining accurate information and taking reasonable precautions to protect your login credentials.

Your responsibilities include:

  • Providing truthful and current registration information;

  • Keeping account passwords and login details confidential;

  • Taking reasonable steps to prevent unauthorized account access;

  • Updating relevant account information when necessary;

  • Using account features only for lawful and authorized purposes;

  • Not sharing account access in a manner that compromises security.

If you notice unfamiliar account activity or believe that someone has accessed your account without permission, please contact our customer service team promptly.

We may introduce reasonable verification or security measures when necessary to protect customer accounts and maintain the reliability of our online services.

Personal information associated with account registration and activity is handled in accordance with our Privacy Policy.

4. Order Submission and Purchase Acceptance

Customers placing orders through Kiveth must provide accurate information required for payment processing, order verification, and product delivery.

Submitting an order represents a request to purchase the selected merchandise under the conditions displayed during checkout.

All purchases are subject to product availability, successful payment authorization, and any necessary transaction verification.

Order Confirmation

After an order has been submitted, an acknowledgment may be sent to the email address provided during checkout.

This notification generally confirms that your order information has been received.

However, receiving an acknowledgment does not necessarily mean that every verification procedure has been completed or that the package has already been dispatched.

Order Review

Additional review may be required in certain situations, including:

  • Payment authorization difficulties;

  • Suspected fraudulent or unauthorized transactions;

  • Incomplete or inaccurate customer information;

  • Inventory or product availability limitations;

  • Incorrect product descriptions or pricing information;

  • Technical errors affecting checkout;

  • Other legitimate fulfillment or operational concerns.

Where an order cannot be fulfilled, we will provide appropriate notification where necessary and arrange any refund due in accordance with our published policies and applicable law.

Customer Responsibility Before Checkout

Before completing a purchase, customers should verify:

  • The selected products and available variations;

  • Product quantities;

  • Listed product prices;

  • Recipient and delivery details;

  • Shipping method and applicable fees;

  • Promotional discounts;

  • Final amount payable.

Carefully reviewing these details can help reduce avoidable order and delivery problems.

5. Prices, Payment Methods, and Transaction Conditions

Product prices and available payment methods are displayed on our website or during the checkout process.

All prices and applicable charges should be reviewed before a purchase is submitted.

The final order amount may include merchandise prices, shipping fees, applicable discounts, and other charges disclosed during checkout.

Payment Authorization

By completing a transaction, you confirm that you are authorized to use the selected payment method.

Payments are processed through the payment providers made available during checkout.

Depending on the payment provider's procedures, a transaction may remain pending while authorization, verification, or additional security checks are completed.

If a payment is declined or cannot be processed, you may need to contact your financial institution or select another available payment method.

Payment Security

For your protection, please do not disclose confidential financial information through ordinary customer service emails.

This includes:

  • Complete payment card numbers;

  • Card security codes;

  • Banking passwords;

  • Payment account passwords;

  • Other confidential authentication information.

Payment information is handled through the applicable payment processing arrangements and according to the relevant provider's procedures.

Taxes and Other Charges

Applicable taxes and mandatory charges will be presented as required before a purchase is finalized.

Customers should review the complete checkout summary to understand the total amount payable before confirming their order.

If you have questions about a displayed charge, please contact us before completing payment.

6. Shipping, Order Preparation, and Delivery

Kiveth currently offers delivery to eligible addresses within the United States.

Shipping availability, applicable fees, and estimated transit periods depend on the delivery destination and the options presented during checkout.

The following delivery arrangements apply to qualifying purchases. All fees are stated in U.S. dollars (USD).

Standard Shipping

Shipping Fee: $3.99

Eligible Merchandise Subtotal: $0.00–$38.99

Estimated Transit Time: 3–5 business days after dispatch.

Standard Shipping is available for eligible purchases below the free shipping threshold, subject to destination and checkout availability.

Complimentary Standard Shipping

Shipping Fee: $0.00

Minimum Qualifying Merchandise Subtotal: $39.00

Estimated Transit Time: 3–5 business days after dispatch.

Eligible purchases with a merchandise subtotal of $39.00 or more qualify for complimentary Standard Shipping, subject to the conditions displayed during checkout.

Customers should review their order summary to confirm that the free shipping option has been applied correctly.

Express Shipping

Shipping Fee: $6.99

Estimated Transit Time: 1–2 business days after dispatch.

Express Shipping may be selected for eligible purchases when this service is available for the relevant destination.

Order Preparation

Following successful payment confirmation, orders are generally prepared for dispatch within 1–3 business days.

Preparation may involve:

  • Reviewing order details;

  • Confirming product availability;

  • Allocating selected merchandise;

  • Preparing packaging;

  • Coordinating dispatch arrangements.

Additional preparation time may occasionally be required because of inventory conditions, promotional periods, public holidays, or other operational circumstances.

Delivery Estimates

The estimated transit periods listed above begin after dispatch and do not include the usual order preparation period.

Delivery estimates are provided for general planning purposes and do not guarantee arrival on a specific date.

Actual delivery may be affected by:

  • Weather conditions;

  • Carrier capacity and transportation schedules;

  • Public holidays;

  • Incomplete or inaccurate shipping information;

  • Unexpected logistical interruptions;

  • Other circumstances outside our reasonable control.

For more detailed information about shipping arrangements, please consult our Shipping Policy.

7. Delivery Information and Customer Responsibilities

Accurate shipping information is necessary for successful order fulfillment.

When placing an order, customers are responsible for entering complete and correct delivery details.

Please review the following information carefully:

  • Recipient's full name;

  • Street address and building number;

  • Apartment, unit, or suite number, where applicable;

  • City and state;

  • ZIP code;

  • Recipient contact details.

Address Changes

If you discover an error in your delivery information after placing an order, please contact our customer service team as soon as possible.

We will review the current fulfillment status and determine whether the requested correction can still be accommodated.

Once an order has entered packing or has been transferred to a shipping carrier, changes may be restricted or unavailable.

We cannot guarantee that every requested address modification will be possible.

Delayed or Unsuccessful Deliveries

If a package is delayed, cannot be located, or is marked as delivered without being received, please contact our customer service team.

When submitting your inquiry, include your order number and available tracking information.

We will review the relevant details and explain the appropriate next steps in accordance with our store policies and applicable consumer protection requirements.

Customers should also check available delivery notices and the usual parcel collection locations where appropriate.

8. Order Cancellations, Returns, and Refunds

Purchases made through Kiveth are subject to the conditions described in our Return & Refund Policy and other applicable store policies.

These documents explain the procedures for requesting cancellations, arranging eligible returns, and receiving refunds.

Order Cancellation

Customers who no longer wish to proceed with an order may contact our customer service team to request cancellation.

Cancellation requests should be submitted as early as possible.

If a cancellation is approved before production or dispatch begins, the purchase amount will generally be refunded in full to the original payment method.

Once an order has entered production, packing, or shipment, cancellation may no longer be possible.

For an order that has already been dispatched, customers may request a return after delivery in accordance with the applicable return conditions.

Submitting a cancellation request does not automatically mean that the order has been canceled. Our team must review and confirm the request.

Return Eligibility

Eligible purchases may generally be submitted for return within 180 calendar days after delivery, subject to the conditions described in our Return & Refund Policy.

Return eligibility may depend on the condition of the product, its category, the reason for the request, and applicable legal requirements.

For baby care, feeding, and personal care products, customers should contact us before arranging a return so that the relevant conditions can be reviewed.

Return Shipping Arrangements

Our store provides a conditional 180-day return arrangement.

Eligible returns may qualify for complimentary return shipping when the applicable conditions are satisfied and customers follow the instructions provided by our customer service team.

Please obtain return authorization before sending merchandise back.

The registered business address displayed on our website is not automatically an authorized return destination.

Refund Processing

Authorized returned products may need to be received and inspected before a refund decision is made.

If a refund is approved, we generally initiate it to the original payment method within 5–10 business days after the returned merchandise has been received and inspected.

The time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

For complete details, please refer to our Return & Refund Policy.

Nothing in these terms is intended to exclude or restrict mandatory consumer rights that cannot legally be waived.

9. Product Problems and After-Sales Assistance

We encourage customers to review delivered merchandise and check that the received items correspond with their purchases.

If an item arrives damaged, defective, incomplete, incorrect, or materially different from its advertised description, please notify our customer service team.

To help us understand the issue, please provide:

  • Your order reference number;

  • The name or description of the affected product;

  • A clear explanation of the problem;

  • Relevant photographs or videos showing the item and its condition, where available.

For baby and childcare products, photographs of the packaging, product labels, or affected components may also be useful when relevant.

Please retain the product and related packaging while your request is being reviewed, where reasonably possible.

After receiving the necessary information, our team will assess the circumstances and explain the available options.

Depending on the situation, a suitable resolution may include:

  • An authorized return;

  • A replacement product;

  • A refund;

  • Another appropriate remedy required or permitted by applicable law.

For qualifying product issues attributable to us, applicable return shipping expenses will be handled in accordance with our Return & Refund Policy and relevant legal requirements.

These procedures do not remove consumer protections that cannot legally be excluded.

10. Customer Conduct and Product Use Responsibilities

Customers are expected to use our website responsibly and provide accurate information throughout the shopping process.

When interacting with Kiveth, customers agree to:

  • Submit truthful account and contact information;

  • Provide complete billing and delivery details;

  • Review product descriptions and specifications before purchasing;

  • Check age recommendations and relevant product warnings;

  • Follow available product usage and care instructions;

  • Use website services for lawful purposes;

  • Avoid interfering with website security or normal operations;

  • Provide relevant and accurate information when requesting customer support.

Responsible Selection of Baby Products

Parents and caregivers should carefully consider the intended user and purpose of each product.

Before using a purchased item, we recommend reviewing any accompanying instructions, product labels, recommended age ranges, and applicable safety warnings.

Products should be used only for their intended purposes.

Where supervision is required, children should be supervised by a responsible adult.

Customers should not disregard manufacturer instructions or use products in ways that contradict stated warnings or limitations.

Product information on our website is intended to assist with purchasing decisions. It is not a substitute for professional medical advice or individualized childcare guidance.

Incomplete or inaccurate information supplied by customers may affect order processing, payment verification, delivery arrangements, or our ability to respond to inquiries.

11. Intellectual Property and Ownership of Website Materials

The Kiveth website contains various types of digital, written, visual, and commercial content.

These materials may include:

  • Brand names and logos;

  • Product photographs and illustrations;

  • Product descriptions and informational text;

  • Graphics and visual designs;

  • Website layouts and page structures;

  • Promotional materials;

  • Other content protected by intellectual property laws.

Unless otherwise indicated, these materials are owned by or lawfully used by Kiveth, Weifang Fengrunnong Information Technology Co., Ltd., or their respective rights holders.

Visitors may access and view website materials for personal shopping and other lawful, non-commercial purposes.

Without appropriate authorization, you must not:

  • Reproduce or republish protected website materials;

  • Modify or distribute copyrighted content;

  • Use our branding in a misleading manner;

  • Commercially exploit website images or descriptions;

  • Copy substantial portions of website content for unauthorized commercial use;

  • Remove relevant ownership or intellectual property notices.

Nothing in these terms transfers ownership of intellectual property rights to customers simply because they visit our website or purchase merchandise.

Any permitted use of third-party materials remains subject to the rights and conditions of their respective owners.

12. External Platforms and Independent Service Providers

The operation of our online store may involve services provided by independent organizations.

These services may support:

  • Ecommerce platform functionality;

  • Website hosting and technical maintenance;

  • Payment authorization and processing;

  • Order fulfillment and logistics;

  • Shipping and delivery;

  • Website analytics;

  • Customer communications;

  • Security and fraud prevention.

Our website may also contain links to external websites, social media platforms, and other online resources.

Such services are operated independently and may have their own terms of service, privacy policies, and operating procedures.

Kiveth does not control every aspect of third-party platforms or guarantee their uninterrupted availability.

If you choose to access an external website or service, your interaction may be governed by the relevant provider's own conditions.

We recommend reviewing applicable third-party terms and privacy information before submitting personal details or using external services.

The inclusion of an external link does not necessarily indicate that Kiveth owns, operates, or endorses every activity conducted through that external service.

13. Website Maintenance and Service Availability

We make reasonable efforts to maintain the availability and functionality of our website.

However, continuous access cannot be guaranteed under every circumstance.

Website features or services may occasionally become unavailable because of:

  • Scheduled maintenance;

  • Technical issues or software updates;

  • Hosting or network interruptions;

  • Security checks and protective procedures;

  • External platform disruptions;

  • Unexpected operational problems;

  • Circumstances beyond our reasonable control.

Where reasonably necessary, we may update, modify, temporarily suspend, or discontinue particular website features for technical, operational, security, or business reasons, subject to applicable law.

We will make reasonable efforts to maintain essential shopping functions and restore affected services where practicable.

Nothing in this section is intended to exclude statutory warranties or consumer protection rights that cannot legally be restricted.

14. Liability and Applicable Consumer Protections

We aim to provide an accessible and dependable shopping environment supported by clear product information and reasonable customer assistance.

Nevertheless, online shopping and delivery services may involve circumstances outside our direct control.

These may include temporary website interruptions, third-party service disruptions, carrier delays, or unexpected logistical events.

To the extent permitted by applicable law, Weifang Fengrunnong Information Technology Co., Ltd. may limit responsibility for certain indirect or consequential losses arising from circumstances in which such limitations are legally permitted.

Any limitation or exclusion of liability under these terms applies only to the extent allowed by the laws governing the relevant transaction.

Nothing in these Terms of Service is intended to:

  • Exclude mandatory consumer protection rights;

  • Remove statutory warranties that cannot legally be excluded;

  • Restrict remedies that consumers are legally entitled to receive;

  • Exclude liability where such exclusion is prohibited by law;

  • Prevent customers from exercising rights available under applicable regulations.

We will continue to fulfill all legal obligations and responsibilities that cannot lawfully be waived or restricted.

15. Changes to These Terms of Service

Our online store, merchandise, website features, and business operations may develop over time.

For this reason, we may revise these Terms of Service when necessary to reflect changes in our operations, technical arrangements, services, or applicable legal responsibilities.

When an updated version is prepared, the revised terms will be published on this page together with an updated effective or revision date where appropriate.

Any changes will take effect as specified in the updated terms or as otherwise required by applicable law.

We encourage visitors and customers to review this page periodically so that they remain familiar with the conditions governing the use of our website.

Changes to these terms will not unlawfully remove rights or remedies that have already accrued to customers.

Where additional notice or consent is required by law, we will follow the applicable requirements.

16. Customer Support and Handling of Disputes

We value clear communication and encourage customers to contact us whenever a question or concern arises regarding our website or a purchase.

If you experience an issue involving product information, order processing, payment, delivery, returns, refunds, or customer support, please reach out to our team.

When submitting an inquiry, we recommend including:

  • Your order number, where applicable;

  • The email address associated with the purchase;

  • The relevant product name or description;

  • A brief explanation of the issue;

  • Supporting photographs or documents, where appropriate.

Providing relevant details helps us identify the transaction and review the matter more efficiently.

We aim to consider customer inquiries carefully and explain available solutions through clear communication.

If a disagreement arises in connection with our website or services, we encourage customers to contact us first so that the matter can be reviewed.

Any disputes will be handled in accordance with applicable laws, contractual obligations, and mandatory consumer protection requirements.

Nothing in these terms prevents customers from exercising legal rights or pursuing remedies that cannot lawfully be waived.

Company and Store Operator Information

The following details identify the business responsible for operating the Kiveth online store.

Brand Name:

Kiveth

Legal Company Name:

Weifang Fengrunnong Information Technology Co., Ltd.

Registered Business Address:

Room 1204, Huahai Building, No. 7399 Jiankang East Street, Huayuan Community, Qingchi Subdistrict, Weifang High-tech Industrial Development Zone, Weifang, Shandong Province, China.

Customer Support Email:

service@kiveth.com

The Kiveth online store is owned and operated by Weifang Fengrunnong Information Technology Co., Ltd., which is responsible for managing the website's business activities and coordinating customer support services relating to purchases made through our store.

For inquiries involving an existing purchase, please include your order number and a brief description of your concern whenever possible.

A Final Word to Our Customers

At Kiveth, we believe that an enjoyable online shopping experience should be supported by understandable information, practical services, and responsible communication.

We recognize that parents and caregivers often take additional care when choosing products for babies and young children. Having access to clear product details and transparent shopping conditions can make the purchasing process easier to navigate.

Our aim is to provide a convenient place to explore maternity essentials, baby products, and everyday childcare accessories while making important store information accessible to customers.

We encourage all visitors to read these Terms of Service together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and other relevant store documents to understand the arrangements that apply to purchases made through Kiveth.

Thank you for visiting Kiveth. We appreciate your interest in our store and the opportunity to be part of your family's shopping journey.

Kiveth – Thoughtful Essentials for Growing Families.

Kiveth is owned and operated by Weifang Fengrunnong Information Technology Co., Ltd.